Refund Policy

This policy covers digital licences and downloads purchased through OSEA Wildlife Media.

Digital licences

Because licences grant immediate access to high-value digital files, they are generally non-refundable once the associated file has been downloaded. By completing checkout you acknowledge that access begins immediately.

When we do refund

• Duplicate or accidental purchases where the file has not been downloaded.
• Demonstrable technical faults with the delivered file that we cannot resolve.
• Charges you did not authorise.

Effect of a refund

Where a refund is issued, the corresponding licence is terminated and any download entitlements are revoked automatically. Continued use of a refunded asset is a breach of the licence terms.

How to request

Contact oseadiver@gmail.com with your order reference. Nothing in this policy affects your statutory rights under UK consumer law.